FAQ

FAQ

Frequently Asked Questions

Order - related

How can I place an order? Add the desired dresses to your cart, proceed to checkout, enter shipping and payment information, and click "Place Order".

Can I change or cancel my order? If it hasn't been shipped, contact us as soon as possible. Once shipped, follow the return and exchange policy.

How can I track my order? After shipping, you'll receive a confirmation email with a tracking number to track on the carrier's website.

Payment - related

What payment methods do you accept? We accept credit/debit cards, PayPal etc.

Is my payment information secure? Yes, we use encryption and are PCI - DSS compliant.

What if my payment is declined? Contact our customer service. We'll help you check details, contact your bank, or suggest alternative payment options.

Shipping - related

How long does it take to process my order? Usually 1 - 2 business days, but may be longer during peak seasons.

What shipping methods do you offer? Standard and express shipping for domestic and international orders.

How much is the shipping cost? Calculated based on weight, destination, and shipping method.

Return and Exchange - related

What is your return and exchange policy? You can return or exchange within 30 days if the dress is in original condition. Follow the online request or contact customer service.

Who pays for the return shipping? Usually the customer, except for quality - related issues.

How long does it take to process a return or exchange? Inspection within 5 - 7 business days, and refund/exchange processing times vary.

Product - related

How do I choose the right size? Refer to the size chart on each product page. If unsure, contact our customer service.

What if the color of the dress I receive is different from the website? Contact us within 30 days. We'll resolve it according to our return and exchange policy.

How do I care for my dress? Follow the care instructions on the product page.